Hotel Front Office Operations Level 4 | 4M2015

Course modules

4N0623 Hotel Front Office Operations
5N2078 Tourism Principles and Practice
4N1131 Personal and Interpersonal Development
4N1989 Customer Service
4N1168 Work Experience
Plus Choice of TWO ElectiveS
4N1867 Reception Skills
4N1123 Word Processing
4N0689 Communications
4N1116 General Office Skills
4N1108 Business English
4N1120 Spreadsheet Methods
4N1128 Entrepreneurial Skills
4N2138 Functional Maths

Applications Open

Click here to apply for Balbriggan Location via

Click here to apply for Swords Location via

Course Information

This is a new course offered by the Adult Education Service. It is designed to equip students with the relevant skills to work in the Hotel and Catering Service Industry, specifically in a front of house role.


Successful completion of the course will enable students to seek work in an office environment and/or the opportunity to progress on to Office Administration Level 5.

Entry Requirements

To ensure that you are offered a place on a course which is at the right level for you and appropriate to your learning needs all applicants are assessed prior to placement on the course. A high level of English language and IT skills are required for the course.


QQI level 4 Hotel Front Office 4M2015

Proposed Time Table

Module Term
Communications / ESOL B2 4N0689 Sept. -June
Personal & Interpersonal Development 4N1131 Sept. – Jan
Customer Service 4N1989 Sept. – Jan
Hotel Front Office Operations 4N0623 Feb. – June
Work Experience 4N1168 Feb. – June
Tourism Principles & Practice 5N2078 Feb. -June


*Timetable subject to change depending on Teacher availability and required minimum numbers for modules


  • The course is three or four days a week depending on the number of modules you choose to take
  • Classes are generally scheduled between 9:30am and 2:45pm.                                                               
  • Depending on your availability, you may be able to commit to more or less days.                     
  • Choice: You can choose to complete the course over 1 year or over a longer duration once its within a 5 year time period from commencing the course                                                                                         
  • There is an 80% class attendance requirement.

What is a full award?

A full award means completing 8-9 modules. These modules can be completed in 1-5 years depending on your availability, your skills level and scheduling. 

Click on image below 

Work Experience Placement

Work experience is a core element of this award. Students will be required to complete 60 hours of work experience throughout the course, which they organise themselves.


This course is funded under the Back to Education Initiative (BTEI). To be eligible, applicants must:

  • be an early school leaver, and/or
  • be in receipt of a Social Protection payment, and/or
  • have a GP or Medical Card
  • Signing for Credits


This course takes place in Balbriggan and Swords.

*Please note not all electives are available each term and are subject to minimum numbers forming a class group