Office Skills QQI Level 4 | 4M2070

Course modules

4N1989 Customer Service
4N1113 Reception Skills
4N1116 General Office Skills
4N1108 Business English
4N1125 Information Technology
4N1120 Spreadsheet Methods
4N2138 Functional Maths
4N1168 Work Experience
4N0689 Communications


Click Here to apply for Balbriggan Location via

Click Here to apply to Swords location via



Course Information

This course will provide students with IT, Customer Service and General Office Skills for those aiming to work in an office environment and/or to progress to Office Administration Level 5. Study support is available.


Successful completion of the course will enable students to seek work in an office environment and/or the opportunity to progress on to Office Administration Level 5.

Entry Requirements

To ensure that you are offered a place on a course which is at the right level for you and appropriate to your learning needs all applicants are assessed prior to placement on the course. A high level of English language and IT skills are required for the course.


QQI Level 4M2070 Office Skills


This course is a part-time major QQI award running over one year, two to three mornings per week. Individual modules can also be completed. There is an 80% class attendance requirement.

What is a full award?

A full award means completing 8-9 modules. These modules can be completed in 1-5 years depending on your availability, your skills level and scheduling. 

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Work Experience Placement

Work experience is a core element of this award. Students will be required to complete 60 hours of work experience throughout the course, which they organise themselves.


This course is funded under the Back to Education Initiative (BTEI). To be eligible, applicants must:

  • be an early school leaver, and/or
  • be in receipt of a Social Protection payment, and/or
  • have a GP or Medical Card
  • Signing for Credits


This course takes place in Balbriggan and Swords.



*modules offered are subject to change